At Live Well Pharmacy, we are committed to providing the highest standard of service and care. If you have feedback or would like to raise a complaint, we have a clear and fair process in place to ensure your concerns are taken seriously and resolved promptly.

 

How to Get in Touch

If you wish to share feedback or make a complaint, please contact our Customer Services team using one of the following methods:

 

Email: info@livewellpharmacy.co.uk
Phone: 01484 950101
Address: View our registered premises

 

To help us handle your concern efficiently, please include the following information where possible:

• Your full name and contact details
• Your order number (if applicable)
• A clear and detailed description of your complaint or feedback

What Happens Next

Once we receive your message, our team will carry out a thorough investigation. If we require more information, we will get in touch with you directly.

We aim to resolve all complaints within 5 working days.

 

Our Response

Following our investigation, you can expect:

• A sincere apology if we’ve fallen short
• A clear explanation of what went wrong
• Details of the steps we’ve taken to correct the issue
• Any compensation or goodwill gesture if appropriate

Not Satisfied With the Outcome?

If you’re not happy with the response provided, you can request for your complaint to be escalated. A supervisor or manager will review the case and work with you to find a suitable resolution.

 

Our Commitment to Quality

Every complaint or piece of feedback we receive is recorded and reviewed. This helps us:

• Identify patterns and improve our services
• Ensure fair and consistent complaint handling
• Continuously enhance the patient experience

Independent Support

If you remain dissatisfied after following our internal process, you may contact the General Pharmaceutical Council (GPhC) for further support: www.pharmacyregulation.org

 

Lat updated: 22-05-2026